Refund policy

American Cancer Society eStore Returns and Refunds are dependent upon the item. 

For Print on Demand and Made To Order products:

Due to the nature of these products, Returns and Exchanges are not available. Please confirm sizing with provided sizing charts on each item before purchasing. If your order has arrived incorrect or damaged, please Call our Customer Service at 1-800-319-6778 or email acs@brandfuel.freshdesk.com within 5 days of the receipt of your purchase. 

For Inventoried Items (skus begin with "300C"):

Brand Fuel is committed to unparalleled service and quality products. If you are not completely satisfied with your order, we will gladly accept your return and provide a full refund.

You may return unwashed, unworn and unused merchandise within 30 days of the receipt of your purchase for a full refund of the purchase price, minus shipping and handling. Exchanges can be made for in-stock merchandise. Please note that exchange orders will be shipped at the customer’s expense. Call our Customer Service at 1-800-319-6778 or email acs@brandfuel.freshdesk.com within 30 days of the receipt of your purchase. A return authorization number (RA#) will be assigned to your order. The RA# is required for your full refund. 

When packing your return item, indicate the reason for your return, include the packing slip with your return, and wrap the package and contents securely. If you do not have your packing slip, please indicate the order number or the e-mail address and name of the person who purchased the order, along with the reason for your return on a separate piece of paper.

If you received damaged or defective merchandise, please contact us by phone at 1-800-319-6778 or email customer service immediately! We will ship the damaged merchandise back at our expense. We will replace the item or issue a full refund after we receive the damaged/defective product. You will not be charged any additional shipping or handling fees for replacement. This must be done within 10 working days of receipt of your order.

In the unlikely event that your order does not arrive to its destination, please contact Brand Fuel Customer Service at 1-800-319-6778, or email customer service immediately and within 30 days of your purchase. At that time, we will initiate an investigation, and either refund or replace your order. We are unable to offer refunds or reshipments after 30 days due to carrier policies.